Question 1

Should I book an online consultation or face-to-face consultation?

Accepted Answer

For an accurate diagnosis of the type of hair loss, examination of the scalp is important. In certain cases, online diagnosis is possible especially if close up photos of the scalp are provided. Online/video consultation gives you convenience and efficient use of your time.

Question 2

When is video consultation appropriate?

Accepted Answer

If you live far/abroad and cannot travel for an appointment at the clinic.

Question 3

How does an online consultation work?

Accepted Answer

Book a time slot using the online diagnosis tab. Follow instructions, pay a small deposit (the initial assessment fee may entitle you to 3 complimentary consultations a year subject to conditions). Download the Medesk Meet App in readiness for your consultation.

Question 4

Importance of microscopy of scalp

Accepted Answer

A complete and definite diagnosis of the correct type of hair loss can be made or confirmed using a Trichoscope.

Question 5

I don’t live in the UK, how can I get your products?

Accepted Answer

We do post our products to various countries with some exceptions. Please check your country’s regulations for receiving prescription medicines from abroad.

Question 6

Will I get all my hair back?

Accepted Answer

Hair follicles that are lost will never regenerate. Genetics determines hair loss, hair regrowth as well as effectiveness to medicines including Minoxidil hence hair growth varies from one individual to another.

Question 7

At what level of hair loss should I seek help?

Accepted Answer

Only you know your hair and when you notice that your hair is thinning, seek advice. The earlier you get treatment, the longer you can retain your hair.

Question 8

How long would it take for my hair to grow?

Accepted Answer

Hair follicles on the scalp are at different stages of their growth cycle and grow at different rates. Hair can grow from 0.5cm to 1.5cm per month. Depends on one's age, sex and ethnicity.

Question 9

Why do different people get different rate of hair regrowth?

Accepted Answer

Hair growth varies from one individual to another depending on age, genetic predisposition, medical conditions, nutrition and many environmental factors.

Question 10

Why should you get our products compared to other OTC?

Accepted Answer

Our products have added elements that studies show may enhance hair growth. They are unique to us and are available in strengths not available over the counter elsewhere.

Question 11

What about hair loss products I can buy online?

Accepted Answer

You need to do your own research and some of the questions you need to ask yourself are: Are they genuine? Do they have the exact active ingredient? Are there scientific research papers backing their claims? Are they using psychology in advertising? For online clinics, are you satisfied about the diagnosis without having the scalp examined? Can you contact them and speak to someone?

Question 12

Drawbacks of Hair loss hair sprays and hair loss foams

Accepted Answer

For any hair loss treatment to work, the medication has to reach at the scalp and finally the hair follicle. Medication being deposited on the hair shaft does not work to treat hair loss, so sprays and foams may lack the ability to fully target hair follicles by being wasted on the hair shafts.

Question 13

What happens if I stop using hair growth products?

Accepted Answer

Unfortunately, hair regrowth occurs only while using hair loss products. After stopping use these products, one loses any regrown hair in about 6 months (varies).

Question 14

PGD2 antagonist

Accepted Answer

Studies show that Prostaglandins are chemicals that also influence hair growth. One type the PGD2 has a negative effect on hair growth. Some of our formulations do contain an additional PGD2 blocker added to Minoxidil and Finasteride.

Question 15

Do you have products for patients who cannot take Finasteride and Minoxidil?

Accepted Answer

Yes. We have formulated a product with elements that have shown in studies that help hair growth. However, Minoxidil and Finasteride will still be superior for treating hair loss.

Question 16

Who formulates the products?

Accepted Answer

Our products to treat hair loss are formulated in our in-house pharmacy that is regulated by the General Pharmaceutical Council.

Question 17

Do our products work?

Accepted Answer

Minoxidil and Finasteride have been scientifically shown to treat hair loss. Our products do work. Bear in mind that no results are guaranteed due to genetic variation between individuals.

Question 18

Are the prescription products licensed?

Accepted Answer

Despite Minoxidil and Finasteride being licensed to treat hair loss, our medicines being formulated to a higher strength and specific to a patient fall in the category of ‘specials’ which are unlicensed.

Question 19

How long should I use hair loss products for?

Accepted Answer

You start to see hair growth from 3 to 6 months with optimal growth by 1 to 1.5 years. If no benefit is seen by 12 months, a review of continuation of therapy is considered. If you have had good hair growth with no unwanted effects, you can carry on until benefit is evident.

Question 20

Do I need a subscription for the service?

Accepted Answer

No. There are no monthly subscriptions. You have the choice to pay for your medication monthly or in advance for better value.

Question 21

What is our pricing structure?

Accepted Answer

We have a simple pricing structure. You pay for your initial consultation and should you choose to use our products, you will be entitled to a further 3 complimentary consultations. You pay for your medicines without being tied to any subscription or packaged deal. You have the choice to pay in advance for better value.

Question 22

What if I pay for a year but cannot use it?

Accepted Answer

You will be reimbursed back the value for the number of months of uncollected medicines.

Question 23

Why don’t we advertise our products?

Accepted Answer

Current regulations prohibit the advertisement directed at the general public of prescription only medicines. As we formulate our specialist prescription only medicines for hair loss, we cannot publicise our medicines with their additional components

Question 24

Will hair transplant be the answer to hair loss?

Accepted Answer

Hair transplants are not the only answer to treating hair loss. Topical prescription based products should be first line of treatment. Hair transplants work for the right type of hair loss, right level of hair loss on the scalp and at the right stage. In early stage of hair loss, consultants may refer you to first try prescription topical products for hair growth. Often, after hair transplant, you will probably need to use topical products to ensure the transplanted hair follicle remains active.

Question 25

Who are we members of?

Accepted Answer

We have associations with Society of Cosmetic Scientists, Primary Care Dermatology Society and the Italian Society for Hair Science and Restoration. We are regulated by the General Pharmaceutical Council.

Question 26

How do I use my products on holiday?

Accepted Answer

Use headgear to cover your scalp during prolonged exposure to sunlight. You can apply the products after swimming as long as the scalp is dry and you stick with the dose recommended for you. You must not swim at least 2hr after application of the hair loss products in order to get some benefit.

Question 27

How does air travel affect the products?

Accepted Answer

In flight, the pressurized airplane cabin can cause the products to leak out upon landing due to pressure difference created. To avoid this ensure it is tightly capped. Alternatively, wrap a little cling film across the neck of the bottle.

Question 28

What happens if I miss an application?

Accepted Answer

If you miss applying a dose, carry on as normal and apply at the next dosing schedule. Do not use double the dose to make up for the missed dose.

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